Laybuy deducts refunds from the following days settlement reports up until that value has been equalled. If you are unsure, please do download your transaction reports, as all successful refunds are displayed at the bottom.
For example, if you have refunded a customer $50, and your day's sales totalled $200 after commission fees, we will settle $150 into your nominated account as per the normal settlement process.
I have issued a full refund for my customer
If you have issued a full refund for your customer and they've not yet paid off their order in full, their unpaid instalments will be waived, and paid instalments will be refunded back to the credit/debit card they used to make the instalment payments.
In the end, the customer will receive back all funds they have paid, and any unpaid funds will be waived. For example if a customer has made a $200 purchase and has paid $60 of this purchase at the time of the refund, they will receive a refund back to their card of $60, and the $140 that has not yet been paid will be waived.
I have issued a partial refund for my customer
If you have issued a partial refund for your customer and they've not yet paid off their order in full, their instalment payments will be adjusted in line with the refund amount. If the refund amount exceeds the owing balance on the order, the customer will receive the difference back to their original method of payment.
In the end, the total amount they will be paying for the the order is the original order total minus the refund amount.