The delivery timeframe is typically advised either at checkout based on the delivery option selected or as part of the order confirmation email they send out after the order is placed.
Unfortunately as the payment method only, Laybuy has no visibility or control over the fulfilment or delivery of an order, this lays solely with the retailer you purchased from.
If you are waiting for the delivery of your order and it's taking longer than you expected or you have received your order with items missing/damaged you will need to get in touch directly with the retailer you purchased from to clarify this further as only they will have the right insight into this.
If you have any issues contacting the retailer you purchased from then please get in touch with us here.