The returns/cancellations process is very straight forward.
Please do view the video here - https://pages.laybuy.com/refunding-a-laybuy-order
1. Your Customer returns the items as normal and the refund is accepted.
2. Access to your Laybuy account is done via: https://www.laybuy.com/merchant#/account
3. You Select the order that needs to be refunded.
4. You then Select the transaction and input the $ amount needing to be returned.
5. This amount is then deducted from the days sales overnight banking payment and passed onto the customer.