Your Laybuy payment schedule will continue until the retailer processes your refund
Returns are subject to the Merchant's returns policy and all products should be returned as usual. You should contact the Merchant that provided you the products to arrange the return and ensure the products are sent back in a saleable condition.
For details of the Merchants returns policy please visit the Merchant's website or find their contact details on your order confirmation email you received from then when purchasing.
How do refunds work:
When the Merchant receives the products, accepts the return and refunds the amount to Laybuy the future payments for that order will be cancelled/amended or refunded. If you have already made one or more payments, the instalments paid will be refunded to the credit/debit card that you used to place the order.
Once notified by the retailer, we will process the refund immediately and send you an email to confirm that the refund has been applied. The bank may take 5-7 business days to process this amount.
Please note, you will be liable for all payment amounts until Laybuy receives confirmation from the retailer that a return has been accepted and we have received the refunded amount into Laybuy's account.
If you are having trouble with a refund, please see here for further instructions