Returns are subject to the Merchant's returns policy. You should contact the Merchant that provided you the products to arrange the return and ensure products are sent back in a saleable condition.
When you return products, and before we can update your payment schedule, we need the relevant Merchant to notify us that it has received your returned products, it has approved the refund and it has paid that refund to us.
We work closely with all of the approved Merchants to ensure that this happens as quickly as possible. If you are charged any amounts by Laybuy for a purchase that the relevant Merchant has agreed to refund, we will refund you the amount as soon as practicable following our receipt of the refund from the Merchant. To find out the status of your return, please contact the Merchant directly.
