Refunds are processed by the retailer you have purchased from. Please contact the retailer in the first instance to check on the status of the refund.
Once the retailer has processed the refund it will show on your Laybuy account straight away. Please allow up to 3-5 business days for any refund to your credit or debit card to show on your card's statement.
If you have only returned part of your order and still have future payments to make, the amount of the refund will be deducted from your remaining instalments. When this happens, the amount of the refund reduces your last payments first.
If you still have not received your refund, please Submit a Request with the following information:
- Confirmation of the Laybuy order number (you can find this on your Laybuy account)
- Expected refund amount (eg the amount of the returned/refunded item/s)
- Confirmation from the retailer of your return or refund
- Any communication sent to or received from the retailer regarding your order or refund
Important - please send through the above information so that we can get your refund back to you as quickly as possible