If your account has been suspended, please note that you will not be able to create any new orders.
Your account could be suspended for a number of reasons:
1) Overdue payments: As soon as you pay any overdue amounts, your account will be automatically reinstated (This may be subject to our Terms and Conditions).
2) You have a deferral or hardship relief in place: Once you make your first payment your account will be automatically reinstated.
3) Your account is not active. If you have been requested to verify your address, and have not done so within the stated time period, your account may have been suspended or is currently under review. Please contact us via submit a request if you are unsure.
4) You haven't used your account in while: Please contact us via Submit a Request and include your phone number & address on your account.
5) None of the above: Please contact us via Submit a Request and include your phone number & address on your account.
Once we get this information, we can work on getting your account reactivated.