When a payment for an instalment fails, we send you an email to let you know straight away that this has failed. The payment will then be attempted again 24 hours later and if this fails a late fee is applied. If this instalment remains unpaid for a further 7 days, another fee will be applied.
To avoid late fees, be sure to log into your account and click Pay Now next to this declined instalment to bring this back up to date 🙂
To ensure you don't get into too much trouble, Laybuy will not allow you to make a new purchase until your declined payments (instalments and late fees), are all paid.
We understand that things can happen and circumstances changes so we have a Laybuy Financial Assistance and Hardship page that provides further information on how we can help.
If you have any questions at all, please contact the team via Submit a Request