The Laybuy Card product is currently only available in Australia
Returns always need to be processed on to the payment method that was used when the order was placed.
- If you have made a purchase with Laybuy Card you must present the Laybuy Card when you are returning the item. The retailer will process the refund exactly as any other Mastercard
- If you have made a purchase using SMS-based Laybuy instore you must let the retailer know that is how you paid for it. They will then be able to process the refund as any other Laybuy refund.
For purchases not made with Laybuy Card - see here for more information on Returns & Refunds