If a customer is having trouble completing their purchase, and this appears to be a common incident that you are seeing with several different customers, this could indicate an issue with Laybuy's integration to your Point of Sale System or E-Commerce platform.
Laybuy integration issues are often caused by a smaller number of factors than an issue with a customer's account themselves, and can normally be resolved quickly by a business owner, systems administrator, or web development team.
It is best to contact our Merchant Experience team at support@laybuy.com. In your email, please describe the issue as comprehensively as you can, including details of affected customers (full name, email address and phone number), along with a screenshot of any errors you are seeing on your Point of Sale System, checkout, or website's back end.