General

Payments

• Invalid Tender Option
• Card Errors
• How can I pay?
• What happens if my card has been lost or stolen?
• Why have I been charged a late fee?
• What happens to my future instalments if I pay one off early?

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Getting Started with Laybuy

• Does Laybuy have a phone number?
• How do I sign up using Laybuy?

• How does Laybuy work?
• How much does Laybuy cost?
• When will my first payment be taken?
• Can anyone use Laybuy?

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Refunds/Returns

• I haven't received my refund yet. What do I do?
• I have returned my products I purchased using Laybuy, why am I still making payments?
• What if I want to return my purchase?
• What happens if I don’t receive my purchase or the products are damaged?

Managing your Account

• How do I change my email address or phone number?
• Resetting your Password
• Does Laybuy have an App?
• How do I get an increase of my Laybuy Limit?
• How do I close my account?
• Can I add a new card and remove the old one?

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Accessing your Account

• Why have I not been able to open a Laybuy account?
• I can't log into my Laybuy account?

Managing Orders

• Can I make fortnightly payments?
• Why is my first payment higher and not split equally?
• How do I return a product I purchased with Laybuy?
• How much can I spend with Laybuy?
• How long will my order take to arrive?
• How many orders can I have with Laybuy?

Laybuy Instore

• I'm not receiving a text message to confirm my order, what should I do?
• How do I use Laybuy instore?