General

Contact Laybuy

• Does Laybuy have a phone number?
• How do I get in touch with the team at Laybuy?

Payments

• What is Laybuy Boost?
• Card Errors
• What if I can't make my payment?
• How can I pay?
• What happens if my card has been lost or stolen?
• Why have I been charged a late fee (£6 GBP / $8 USD / $10 NZD or AUD)?

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Getting Started with Laybuy

• Where can I use Laybuy?
• What do I do if my email or phone number is already registered?
• How do I sign up to Laybuy?

• How does Laybuy work?
• How much does Laybuy cost and is there a fee?
• When will my first payment be taken?

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Refunds/Returns

• I haven't received my refund yet. What do I do?
• I have returned my products I purchased using Laybuy, why am I still making payments?
• What if I want to cancel/return my purchase?
• What happens if I don’t receive my purchase or the products are damaged?

Managing your Account

• Can I re-open my Laybuy account?
• Laybuy Marketing Communications
• How do I change my email address or phone number?
• Resetting your Password
• Does Laybuy have an App?
• What is 'Your Limit'? And how can I get an increase?

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Accessing your Account

• Trouble logging in - 'Unable to authenticate'
• Why is my account suspended?

Managing Orders

• Can I make fortnightly payments?
• How long will my order take to arrive?

Laybuy Instore

• How do I use Laybuy instore?
• I'm not receiving a text message to confirm my order, what should I do?

Laybuy Card (AU & NZ Only)

• What is Laybuy Card?
• How do in-store purchases work with Laybuy Card?
• Who can purchase in-store using the Laybuy Card?
• How do returns and refunds work with Laybuy Card?
• What email and phone number do the Laybuy Card verification codes go to?
• Deleting the Laybuy Card

Help for Merchants

• Something else?