Submit a request
Does Laybuy have a phone number?
How do I get in touch with the team at Laybuy?
What if I can't make my payment?
Invalid Tender Option
How can I pay?
What happens if my card has been lost or stolen?
Why have I been charged a late fee?
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Getting Started with Laybuy
What do I do if my email or phone number is already registered?
How does Laybuy work?
How much does Laybuy cost?
When will my first payment be taken?
Can anyone use Laybuy?
I'm from Australia and/or New Zealand and I don't have a drivers license, can I still sign up to Laybuy?
I haven't received my refund yet. What do I do?
I have returned my products I purchased using Laybuy, why am I still making payments?
What if I want to return my purchase?
What happens if I don’t receive my purchase or the products are damaged?
Managing your Account
Laybuy Marketing Communications
How do I change my email address or phone number?
Resetting your Password
Does Laybuy have an App?
How do I close my account?
Can I add a new card and remove the old one?
Accessing your Account
Why is my account suspended?
I can't log into my Laybuy account?
Can I make fortnightly payments?
How do I return a product I purchased with Laybuy?
How long will my order take to arrive?
I'm not receiving a text message to confirm my order, what should I do?
How do I use Laybuy instore?
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