I am a Customer
Getting Started with Laybuy
- Can I still use Laybuy while my address verification is pending?
- How do I verify my address?
- Why do I need to verify my address?
- Where can I use Laybuy?
- What do I do if my email or phone number is already registered?
- How do I sign up to Laybuy?
Managing your Account
- Can I re-open my Laybuy account?
- Laybuy Marketing Communications
- How do I change my email address or phone number?
- Resetting your Password
- Does Laybuy have an App?
- What is 'Your Limit'? And how can I get an increase?
Accessing your Account
Managing Orders
Payments
- What happens if I miss a payment? (UK Only)
- How can I pause my payments?
- What is Laybuy Boost?
- Card Errors
- What if I can't make my payment?
- How do payments work?
Refunds/Returns
App Exclusives
- My payment has timed out
- Saving your virtual card to a store account
- Can I use Virtual Card to complete in-store payments?
- Does it cost anything to use a Virtual Card?
- Can I use the Virtual Card anywhere?
- How do refunds work?