I am a Merchant

Integration Help

• Shopify Integration

Tap to Pay and Direct Debit

• Tap to Pay and Direct Debit Settlement
• Settlements, Transactions and Invoice reporting
• Direct Debit Payments and Merchant Notifications

Applying to become a Laybuy merchant

• I want to become a Laybuy merchant

Updating Business Information & Changing Ownership

• I have a new Brand. Can I use my current Laybuy Merchant Account details to integrate?
• I have switched eCommerce platforms. Can I still use Laybuy?
• How do I change my trading name?
• How do I add a new user to my merchant account?
• How do I update my image in your shop directory?
• I have sold my business, how do I close my merchant account?

See all 8 articles

My Customers' Orders

• How are Laybuy Limits applied to my customers, and how can we increase their limit?
• Why is my customer seeing a larger first payment?
• An order has come through our eCommerce site, how do I know it has gone through the Laybuy portal correctly?
• One of my customers cannot complete their purchase
• I am seeing a common issue across multiple different customers

Refunds

• My customer is saying they didn’t receive their refund, what should I do?
• How do refunds work?
• How do I process a refund for my customer?
• How will my refund show on my reports?

Settlements and Transaction Reporting

• Where can I see the fee/rate that Laybuy charges?
• Does Laybuy's fee include GST?
• How will my refund show on my reports?
• Where can I find my Settlement and Transaction reports?
• How often are funds settled into my businesses bank account?

Advertising Laybuy

• How do I update my image in your Shop Directory?
• I would like some marketing material to display in my store.