Submit a request

This is located in the personal details section of your account

The one currently loaded onto your Laybuy account

This is the address on your Laybuy account

Please include ONE 8 digit Laybuy Order Number related to Your request. Laybuy Order Numbers can be located in the Laybuy App in Purchases > Orders

Please provide your unique 8-digit Laybuy order numbers, relevant to your enquiry.

This is where you purchased the goods/service

This is the amount that you expect to be refunded

IMPORTANT: Please attach a screenshot of this to the request

Please include as much detail as you can so that a member of our support staff can resolve this as soon as possible.

Add file or drop files here