Submit a request

Please choose the reason for your contact below

Your email address

Subject

Help: choose from list

First Name

Last Name

Customer ID

This is located in the personal details section of your account

Phone number

The one currently loaded onto your Laybuy account

Date of Birth

Registered Address

This is the address on your Laybuy account

Country

Laybuy Order Number

Please include ONE 8 digit Laybuy Order Number related to Your request. Laybuy Order Numbers can be located in the Laybuy App in Purchases > Orders

Laybuy Order Number

Please provide your unique 8-digit Laybuy order numbers, relevant to your enquiry.

Name of the retailer

This is where you purchased the goods/service

Expected Refund amount

This is the amount that you expect to be refunded

Have you received and attached confirmation of your refund from the retailer?

IMPORTANT: Please attach a screenshot of this to the request

If applicable, do you have the tracking number?

Description

Please include as much detail as you can so that a member of our support staff can resolve this as soon as possible.

Attachments

Add file or drop files here